DESHPANDE, Sudhindra B.; MICHAEL, Goh Kah Ong; DESHPANDE, Uttam U.; MATHAD, K. S.; KAREKAR, N. V.; TANGOD, Kiran K. Integrating Facial Emotion Recognition, Speech to Text Transcription, and Natural Language Processing for Customer Satisfaction Analysis from Video Reviews. Engineering, Technology & Applied Science Research, Greece, v. 16, n. 2, p. 34615–34622, 2026. DOI: 10.48084/etasr.15095. Disponível em: https://mail.etasr.com/index.php/ETASR/article/view/15095. Acesso em: 13 jun. 2026.